Privacy Policy (for EU based countries)

Who we are

Our web address is: Okuna Support, located in the Netherlands, is responsible for the processing of personal data as shown in this privacy statement.

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Contact details

Mr. T. van Thiel is the Data Protection Officer of Okuna Support. He can be reached via the Privacy Contact Form at the bottom of this page.

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Personal data

Personal data that we process.
Okuna processes your personal data because you use our services and / or because you provide this data to us yourself.

Below you will find an overview of the personal data that we process:

  • First and last name
  • E-mail address

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Special / sensitive personal data

Special and / or sensitive personal data that we process.
Our website and / or service does not intend to collect data about website visitors under the age of 16. Unless they have permission from parents or guardian. However, we cannot check whether a visitor is older than 16. We therefore advise parents to be involved in the online activities of their children, to prevent data about children being collected without parental consent. If you are convinced that we have collected personal information about a minor without that permission, please contact us via the Privacy Contact Form at the bottom of this page and we will remove this information.

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Purpose and basis

For what purpose and on what basis we process personal data.
Okuna processes your personal data for the following purposes:

  • Sending our newsletter
  • Inform you about changes to our services and products
  • Offer you the possibility to create an account

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Automated decision making

Implementation of automated decision making.
Okuna does not take decisions on matters that may have (significant) consequences for people based on automated processing. These are decisions that are made by computer programs or systems, without a human being (such as an Okuna volunteer) being involved.

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Retention period

How long we keep personal data.
Okuna does not store your personal data for longer than is strictly necessary to realize the purposes for which your data are collected. We use the following retention periods for the following (categories) of personal data:

  • Email address, retention period of 2 years, purpose is for sending newsletters and / or for Editors who maintain the website.
  • Name and first name, retention period of 2 years, purpose is that we know how to address you in our emails.

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Sharing data

Sharing of personal data with third parties.
Okuna only provides personal data to third parties if this is necessary to comply with a legal obligation.

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Coockies & tracking

Cookies, or similar techniques, that we use. uses only technical and functional cookies. And analytical cookies that do not infringe on your privacy. A cookie is a small text file that is stored on your computer, tablet or smartphone when you first visit this website. The cookies we use are necessary for the technical operation of the website and your ease of use. They ensure that the website works properly and, for example, remember your preferred settings. We can also use this to optimize our website. You can opt out of cookies by setting your internet browser so that it no longer stores cookies. In addition, you can also delete all information that was previously saved via the settings of your browser.

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Your own information

View, modify or delete data.
You have the right to view, correct or delete your personal data. You can do this yourself via the personal settings of your account. In addition, you have the right to withdraw your consent for data processing or to object to the processing of your personal data by our company and you have the right to data transferability. This means that you can submit a request to us to send the personal data that we hold about you in a computer file to you or another organization mentioned by you.

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If you want to make use of your right to object and / or the right to data transferability or if you have other questions / comments about data processing, please send a specified request via the Privacy Contact Form at the bottom of this page. To ensure that the request for inspection has been made by you, we request that you send a copy of your proof of identity with the request. Make in this copy your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and Social Service Number black. This is to protect your privacy. Okuna will respond to your request as quickly as possible, but in any case within ten weeks.

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Okuna would also like to point out that you have the option of submitting a complaint to the national regulator. This is possible via the following link:

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Information security

How we protect personal data.
Okuna takes the protection of your data seriously and takes appropriate measures to prevent abuse, loss, unauthorized access, unwanted disclosure and unauthorized changes. If you feel that your information is not properly secured or there are indications of abuse, please contact our customer service or via the Privacy Contact Form at the bottom of this page.

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Privacy Contact Form

Type here the question you have in the field of privacy. We will contact you as soon as possible.

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Do you want to support Okuna?

We’re happy and grateful if you want to help out! There are many ways you can help right now. Here are some ideas:

Have another question? Send us a message!

This info is also in the App menu under “Usefull links”.